Optimize your customer journey
Online visitors need guidance. Whether they’re just browsing or nearly ready to buy, without clear support they’ll hesitate and drop off. With Qonfi, you bring in-store-style advice to your website and improve the customer journey.
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Fewer drop-offs, more conversions
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More satisfied customers who return
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Increased cross-sell and up-sell
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More insights and data
Brands invest millions to drive traffic to their websites, yet less than 3% of visitors complete a purchase. That needs to change.
Online shoppers get lost in endless product lists and receive little to no guidance. The result? They drop off and your conversion rate stays low. Qonfi solves this by guiding visitors with intent and offering a personalized shopping experience that narrows 1,000+ options down to one perfect match.
Simplify choice right from the category page
On high-traffic category pages, visitors can quickly lose their way. Technical specs often don’t mean much to them, what does “1,200 lumens” or “IP68” really tell you? With a guided selling flow, you turn abstract product specifications into relatable use cases. By asking smart, targeted questions, you help visitors choose based on usage instead of jargon. That reduces decision stress, increases engagement, and leads to higher conversions.
Provide guidance on the product page
75% of e-commerce Google Ads budgets go to Google Shopping. Many visitors land directly on a product detail page (PDP), often for low-priced items with limited features. Why? Because Google’s algorithm favors the lowest price in its auctions. Visitors then scan the PDP to see if the product actually fits their needs.
- Place a guided selling tool (product check) on PDPs for entry-level or low-margin products to quickly help visitors assess if it’s the right match.
- Not a match? Automatically recommend a better-fitting product and increase both upsell potential and margin.
- Make the recommendation clear: explain why a higher-priced product fits their needs better and guide them straight to the right option.
The results are excellent. What stood out to me the most was the outstanding customer service from Qonfi. The team is very helpful and truly thinks along with you. Additionally, the process of designing and implementing with Qonfi is simple and efficient. Koen - E-commerce Qub
Enable users to create their own product bundle
Let visitors easily create their own unique bundles from thousands of SKUs, no guesswork, no manual matching. Qonfi automatically calculates the correct quantities, and with a single click, the bundle is added to the visitor’s cart. It’s the simplest way to sell multiple products at once while truly helping your customers get everything they need in one go.
Discover your visitor’s personal preferences
Every visitor is different, with their own needs, preferences, and goals. Qonfi helps you collect that unique input directly through smart guided selling flows. Instead of guessing based on click behavior, you know exactly what your potential customer is looking for. These insights form the foundation for more relevant campaigns, smarter segmentation, and stronger customer relationships. See which answers are chosen most and which ones aren’t. Discover where visitors drop off. Use these insights to optimize your flows, inform buying decisions, guide marketing efforts, and adjust your product assortment.
Personalize and optimize the customer journey with zero-party data
By encouraging customers to actively share what they’re looking for, Qonfi helps you collect valuable zero-party data. This data-driven approach boosts both engagement and conversion.
- Use these insights to power your marketing automation with relevant customer data
- Make personalization dynamic and accurate for every returning visitor
- Increase customer satisfaction by offering products that truly fit their needs.
